Disclaimer, Cancellation & Privacy Policy

Parents 2B > Disclaimer, Cancellation & Privacy Policy

PARENTS 2 B  – DISCLAIMER, CANCELLATION & PRIVACY POLICY

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through www.parents2b.com.au (Site). In this Privacy Policy we, us or our means Parents2B ABN: 68983045976 . 

 DisclaimerWhen engaging P2B services you agree

  • To follow safe sleeping practices in line with the Red Nose safe sleep guidelines and recommendations. https://rednose.org.au/article/red-nose-six-safe-sleep-recommendations
  • To notify Parents2B of any unsafe sleep practices.
  • You understand Parents2B is not liable for your child’s safety, you are.
  • You agree to check with your GP or Paediatrician if your baby has any medical conditions which may prevent them from being sleep trained.
  • You agree to disclose any medical condition to the Parents2B which your baby has.
  • Parents2B may make / suggest changes to your little ones sleeping and/or eating arrangements. You are responsible for your own decision if you choose to implement the suggested changes. You understand you do this at your own risk.
  • You understand that your sleep plan, recommendations and/or guide is meant for your baby only and should not be shared with a third party.

The information shared on Parents2B website to is published in good faith and for general information and educational purpose only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Parents2B endeavours to provide information sourced from reliable research based on peer reviewed journals, recognised texts, or government publications and therapeutic approaches that have demonstrated efficacy.

Before relying on any information, you find on Parents2B, use common sense, make your own enquiries, and seek professional opinion(s). Any reliance on the material on this site is at your own risk.

Parents2B accepts no responsibility for the accuracy or completeness of any material contained in this site. Additionally, Parents2B disclaims all liability to any person relying wholly or partially upon any information presented in this site in respect of anything, and the consequences of anything, done or omitted to be done.

You indemnify Parents2B against each claim, action, proceeding, judgment, damage, loss, expense, or liability incurred or suffered by, or brought, made or recovered against us in the consortium in connection with any breach by you of these terms of use.

While Parents2B strives to provide only links to useful and ethical websites, we have no control over the content and nature of these sites, and the links to other web sites do not imply recommendations or endorsements found on the websites or the information, content, presentation, or accuracy of such other websites. Please be also aware that when you leave our site, other sites may have different privacy policies and terms that are beyond our control.

The information provided with your consultation with Parents2B is copyrighted ©️ to Parents2B and should not be shared in full or part there of; or altered in any format.

 

 

Cancellation Policy

Parents2B has a 48-hour cancellation policy – if cancellation is less than 48 hours the full consultation rate will not be refunded.  If cancellation notice more than 48 hours is given a full refund minus an administration fee of $20 will be given.

There is NO refund on services provided. Often a failed sleep consultation is the result of lack of consistency. Parents 2 B will support you for 2 weeks post consultation. It is your responsibility during this time it is essential you stay in contact with Parents 2 B and communicate your progress, concerns and questions. If we do not hear from you – we cannot support you.

Parents 2 B will endeavour to respond within a reasonable period of time within business hours.  Parents 2 B will post notification of holiday’s / leave on their Facebook page.

 

Personal information

The types of personal information we may collect about you include: 

  • your name;
  • your contact details, including email address, mailing address, street address and/or telephone number; 
  • your credit card details;
  • your demographic information, such as postcode;
  • information you provide to us through customer surveys;
  • details of products and services we have provided to you and/or that you have enquired about, and our response to you;
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes: 

  • to enable you to access and use our Site, associated applications and associated social media platforms;
  • to contact and communicate with you;
  • for internal record keeping and administrative purposes;
  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;
  • to run competitions and/or offer additional benefits to you; 
  • for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and

 

  • [third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • sponsors or promoters of any competition we run;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; [and]
  • third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia [including in [insert if known]][;and

By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws. 

How we treat personal information that is also sensitive information

Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.  

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. 

 

 

Restrict: You may choose to restrict the collection or use of your personal information.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you. 

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Parents 2 B ABN 68983045976 

Email: michelle@parents2b.com.au

Last update: 30/08/2023

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